Refund Policy
- When booking via Turo, Customers will be required to provide their Driver’s Licence Number. Turo will also require a photograph of your Licence be uploaded which will be verified for authenticity. If you are doing a contactless pick-up, you will be required to take a photograph of your Driver’s license and send it to us via the Turo app or by text (866-728-9428) and we will provide you with a code to open the lockbox holding the car key. Failure to do so will result to a cancellation of the rental.
Cancellation / Return / Exchange Policy
- When booking via Turo, Customers will be required to provide their Driver’s Licence Number. Turo will also require a photograph of your Licence be uploaded which will be verified for authenticity. If you are doing a contactless pick-up, you will be required to take a photograph of your Driver’s license and send it to us via the Turo app or by text (866-728-9428) and we will provide you with a code to open the lockbox holding the car key. Failure to do so will result to a cancellation of the rental.
